No network signal
- Toggle airplane mode for 10 seconds, then turn it off.
- Confirm you are in a covered city on the Coverage Map.
- Try another handset or SIM to isolate the issue.
ATOMA
Help & Support
FAQs, tickets and guidance for SIM, billing, data and roaming.
Track an existing ticketFrequently asked questions
Search by keyword or filter by category.
Account
Use Forgot Password on the login page. A reset link is sent to your registered email.Account
Visit an ATOMA store with ID to update the primary MSISDN linked to your account.Account
Log in, go to Support, describe the issue, and keep your ticket reference for follow-up.Billing
Dial *123# or open the ATOMA self-care portal after login to see balance, data and minutes.Billing
You can recharge via cards, USSD, authorized agents, or the mock online wallet in this demo.Billing
Postpaid invoices are issued on the 1st of each month and due within 10 days.Billing
Yes. All catalogue prices in this prototype are in AFN unless marked otherwise.Coverage
4G is available in Kabul, Herat, Mazar-i-Sharif, Kandahar, Jalalabad, Kunduz and Ghazni.Coverage
Use the contact form or open a support ticket with your location and network type.Coverage
Major corridors such as Kabul–Jalalabad and Kabul–Kandahar have continuous 2G/3G with 4G in town centers.Data & Bundles
Rollover applies only to selected postpaid plans such as ATOMA Postpaid Flex.Data & Bundles
Choose a plan on the Bundles page or dial *200# and select the offer code.Data & Bundles
Browsing slows or stops depending on your plan. Buy a data add-on or wait for the next cycle.Data & Bundles
Yes. The ATOMA Student 15 prepaid plan is designed for students with more data at a lower price.Roaming
Enable roaming from self-care or visit a store before travel. Buy a roaming pack for lower rates.Roaming
Daily packs cover Pakistan, Iran, UAE, Saudi Arabia, Turkey, India, Qatar, Uzbekistan, Tajikistan and Germany.Roaming
Yes. Standard per-MB and per-minute rates apply if no pack is active.SIM & Activation
Insert the SIM, dial *100# and follow the prompts, or visit any ATOMA store with your Tazkira.SIM & Activation
Yes. Bring your existing SIM and ID to an ATOMA store to request number portability where available.SIM & Activation
A valid Afghan Tazkira or passport is required. Business SIMs also need a company letter.Troubleshooting guides
Data not working
- Check remaining data under Check Balance after login.
- Reset mobile network settings and restart the phone.
- Buy a data add-on if your bundle has expired.
Cannot recharge
- Verify the voucher digits and try USSD *123*code# again.
- Use the demo Recharge page for a mock top-up.
- Visit an ATOMA store if an agent voucher fails twice.
Submit a complaint
We will create a support ticket with a reference such as ATM-2026-00001.